a sense of betrayal

I had an experience today that has really left me feeling betrayed. You know we work with doctors all over the Dayton area. There are some good ones out there who really do respect and validate women, who are truly interested in their health and work with us to find the cause of their hormone imbalance issues instead of band-aiding their issues with a drug. We thought we had found a good doctor in Cincinnati to work with us. He is a D.O. and seemed very genuine. Our clients we sent to him, for the most part, liked him and he signed off on our recommendation for their natural hormone therapy. Interestingly enough, we began to notice a pattern with this doctor. We would have a client who would go to our website; order a saliva kit; and fill out the online personal symptom sheet and medical history form on our website. The saliva test results would come back to me; I would call the client to get the name of her doctor; her insurance information AND I would tell her that we would make the recommendation for her hormone balance and fax it to this doctor. After she meets with him and he faxes back the signed prescription form to our compounding pharmacy, we will make an appointment to meet at the cottage for a free consultation. At this consultation, we will hand off the therapy, show her the dosage and the best delivery system for her, tell her what she can expect, answer her questions, and most importantly, tell her our commitment to staying connected. I am available 24/7 to answer any question and concern that arises AND furthermore, I call, email and check in with them often. You see, I am ALL about building relationships. I have a passion for helping women navigate the rough waters of hormone imbalances and I feel our great customer service can make the difference between success and failure on this journey. So what happened with this particular Cincinnati doctor today? I found out that when my clients go to him, he is sending them to the compounding pharmacy ACROSS THE STREET to make their therapy!!! Why?? Why would he take a client who we have already not only established a relationship with BUT have also gotten in her test results, written the recommendation for her hormone balance FOR him AND invested a lot of time and energy into? Why?? So here is the thing. Not only does that show a deep lack of integrity on his part, and a lack of professional courtesy….what it also means for the client is that I am no longer able to help them. He has effectively stopped any future contact. Because my compounding lab does NOT make her therapy, I have NO way of knowing what ingredients they use or what the quality of their ingredients might be or even what therapy they made for her. So I am not able to stay connected, help or counsel her! Imagine Pam’s surprise when she called me tonight because she is having an issue she needs help solving with her therapy and I told her I couldn’t help her because her doctor cut me out of the loop. She was upset!! It is like having that doctor deliver a baby and do all the work and then having the mother of that baby pay an entirely different doctor who had NO part in the delivery. Does this make any sense what-so-ever? To make matters worse, I have sent this doctor supplies, teaching aids, and
information to make his job easier in this field of natural hormone balance. I am upset for my clients, myself and our compounding pharmacy. (he is now off our website’s list of practitioners we work with. We all deserve better!)

Written by Lyn Hogrefe