Refund and Returns Policy

At Happy Hormone Cottage, we are committed to ensuring your satisfaction with our products. We understand that situations may arise where a return is necessary. Please take a moment to review our return policy outlined below:

30-Day Satisfaction Guarantee:

If you are not completely satisfied with your purchase, you may return the product within 30 days from the date of delivery for a full refund. The product must be in its original packaging, unopened, and in resalable condition.

Return Process:

Contact our Customer Service team at 513-444-6343 to initiate the return process.

Clearly state the reason for the return and provide your order number.

Our team will guide you through the necessary steps and provide a return authorization.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

Refund Processing:

Once the returned product is received and inspected, we will process your refund within 15 days to the original method of payment.

Exchanges:

At this time, we do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or provide a full refund.

Contact Information:

For any inquiries regarding returns or assistance, please contact our Customer Service team at [email protected]

Thank you for choosing Happy Hormone Cottage. We appreciate your trust in our products and are dedicated to ensuring your satisfaction.